ITIL® 4 Managing Professional – Transition Module


 


Med dette kursus kan du “spare” hele fire ITIL 4 Higher level-kurser, og samtidig opnå titlen “ITIL 4® Managing Professional”. Følgende 4 certifikater er indeholdt i denne titel:

  • Create, Deliver & Support
  • High Velocity IT
  • Drive Stakeholder Value
  • Direct, Plan & Improve

Dertil behøver du heller ikke at tage ITIL 4® Foundation, da relevant indhold herfra også er en del af kurset.


 


Emner, der gennemgås på kurset:

  • The key concepts of service management
  • How the ITIL guiding principles can help an organization adopt and adapt service management
  • The four dimensions of service management
  • The purpose and components of the ITIL service value system
  • The activities of the service value chain, and how they interconnect
  • How to plan and build a service value stream to create, deliver, and support services
  • How relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
  • How to create, deliver and support services
  • The high-velocity nature of the digital enterprise, including the demand it places on IT
  • The digital product lifecycle in terms of the ITIL ‘operating model’
  • The importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • How customer journeys are designed
  • How to foster stakeholder relationships
  • How to shape demand and define service offerings
  • How to onboard and offboard customers and users
  • How to act together to ensure continual value co-creation (service consumption / provisioning)
  • How to realise and validate service value
  • The scope and activities relevant to Direct and plan
  • The role of GRC and how to integrate the principles and methods into the service value system
  • How to use the key principles and methods of Organizational Change Management to direction, planning and improvement

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ITIL® 4 Managing Professional – Transition Module

Forhandler
DANSK IT
Normalpris
14.495,00 kr
Udsalgspris
14.495,00 kr
Normalpris
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Har du spørgsmål?

Hvis du har yderligere spørgsmål til dette produkt eller ønsker at få fremsendt materiale i forbindelse med produktet, er du velkommen til at benytte kontaktformularen herunder.