Implementing Continuous Feedback

Beskrivelse


This course provides the knowledge and skills to implement continuous feedback. Students will learn how to recommend and design system feedback mechanisms, implement a process for routing system feedback to development teams, and optimize feedback mechanisms. After completing this course, students will be able to:

  • Design practices to measure end-user satisfaction
  • Design processes to capture and analyze user feedback from external sources
  • Design routing for client application crash report data
  • Recommend monitoring tools and technologies
  • Recommend system and feature usage tracking tools
  • Configure crash report integration for client applications
  • Develop monitoring and status dashboards
  • Implement routing for client application crash report data
  • Implement tools to track system usage, feature usage, and flow
  • Integrate and configure ticketing systems with development team's work management system
  • Analyze alerts to establish a baseline
  • Analyze telemetry to establish a baseline
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  • Perform live site reviews and capture feedback for system outages
  • Perform ongoing tuning to reduce meaningless or non-actionable alerts

Indhold


Module 1: Recommend and design system feedback mechanisms

  • Lessons
  • The inner loop
  • Continuous Experimentation midset
  • Design practices to measure end-user satisfaction
  • Design processes to capture and analyze user feedback from external sources
  • Design process to automate application analytics Module 2: Implement process for routing system feedback to development teams
  • Lessons
  • Implement tools to track system usage, feature usage, and flow
  • Implement routing for mobile application crash report data
  • Develop monitoring and status dashboards
  • Integrate and configure ticketing systems with development team's work management system Module 3: Optimize feedback mechanisms
  • Lessons
  • Site Reliability Engineering
  • Analyse telemetry to establish a baseline
  • Perform ongoing tuning to reduce meaningless or non-actionable alerts
  • Analyze alerts to establish a baseline
  • Blameless PostMortems and a Just Culture

Implementing Continuous Feedback

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