Supporting and Troubleshooting Windows 10

Beskrivelse


Kurset henvender sig især til Desktop Support-teknikere, der yder support til brugere af Windows 10-PCer og -enheder i et Windows-miljø i en mellemstor-til-stor virksomhed. Support-områderne spænder bl.a. over enheder, cloud services, applikationer, networking og hardware. Ansvarsområderne omfatter bl.a. løsning af tekniske problemer ifm. Windows 10-installation og -migration, aktivering, ydelse, profiler, indstillinger, synkronisering af enheder, autentifikation, sikkerhed, data recovery samt adgang til netværk, applikationer, data og printere. Kurset henvender sig også til:

  • IT-professionelle, der administrerer og supporterer Windows 10-PCer, enheder, brugere samt tilknyttede netværks- og sikkerhedsressourcer
  • Deltagere, der ønsker at bestå eksamen: 70-697, Windows 10 Configuring Inden kurset bør du have en basal viden om:
  • Netværk -- fx TCP/IP, UDP og DNS
  • Principperne bag Microsoft Active Directory Domain Services
  • Komponenterne i Public Key Infrastructure
  • Windows Server 2012 R2
  • Microsoft Windows Clients -- fx Windows 10

Indhold


Module 1: Implementing a Troubleshooting Methodology ...

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  • This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.
  • Lesson
  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools
  • Lab : Implementing a Troubleshooting Methodology
  • Implementing a Troubleshooting Methodology
  • Lab : Using Troubleshooting Tools for Windows 10
  • Using Troubleshooting Tools Module 2: Troubleshooting Startup Issues
  • This module explains how to enable students to troubleshoot startup issues and OS services on a computer with Windows 10 installed. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).
  • Lesson
  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
  • Lab : Troubleshooting Startup Issues
  • Resolving a Startup Problem (1)
  • Resolving a Startup Problem (2)
  • Resolving a Startup Problem (3)
  • Lab : Recovering BitLocker-Encrypted Drives
  • Recovering a BitLocker-Encrypted Drive
  • Creating a New BitLocker Password Module 3: Troubleshooting Hardware and Device Drivers
  • This module explains how to enable students to resolve issues related to device drivers and hardware devices.
  • Lesson
  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry
  • Lab : Troubleshooting Device Driver Issues
  • Resolving Hardware Issues
  • Configuring Group Policy Settings to Control Device Installation
  • Adding a Missing Device Driver to a Driver Store
  • Reverting a Problematic Device Driver
  • Lab : Troubleshooting Hardware Issues
  • Diagnosing Memory
  • SynTroubleshooting and Repairing Failed Disk Redundancychronizing Settings between Devices
  • Accessing Data on a Foreign Volume Module 4: Troubleshooting Remote Computers
  • This module covers how to troubleshoot a remote Windows 10 computer by using Remote Desktop (RD), Windows Remote Assistance and Windows PowerShell remoting.
  • Lesson
  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell
  • Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
  • Using Remote Desktop
  • Using Remote Assistance
  • Lab : Troubleshooting Remote Computer by using Windows PowerShell
  • Using Windows PowerShell Remoting Module 5: Resolving Network Connectivity Issues
  • This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.
  • Lesson
  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Name Resolution
  • Lab : Resolving Network Connectivity Issues
  • Resolving a Network Problem (1)
  • Resolving a Network Problem (2)
  • Troubleshooting a Wireless Network
  • Lab : Resolving Name Resolution Issues
  • Resolving a Network Problem (1)
  • Resolving a Network Problem (2)
  • Resolving a Network Problem (3) Module 6: Troubleshooting Group Policy
  • This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
  • Lesson
  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
  • Lab : Troubleshooting Group Policy Application Issues
  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)
  • Lab : Resolving Group Policy Issues
  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)
  • Lab : Installing and Sharing a Printer
  • Installing and Sharing a Printer Module 7: Troubleshooting User Settings
  • This module explains the cause of sign in problems in order to detect the issues and how to troubleshoot them.
  • Lesson
  • Troubleshooting Sign In Issues
  • Troubleshooting the Application of User Settings
  • Lab : Troubleshooting Sign in Problems
  • Resolving Sign in Problem (1)
  • Resolving Sign in Problem (2)
  • Resolving Sign in Problem (3)
  • Lab : Troubleshooting the Application of User Settings
  • Resolving Folder Redirection Problem
  • Resolving Roaming User Profile Problem Module 8: Troubleshooting Remote Connectivity
  • This module explains how to troubleshoot remote connectivity issues when a virtual private network (VPN) or DirectAccess is used.
  • Lesson
  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess
  • Lab : Troubleshooting VPN Connectivity
  • Troubleshooting VPN Connectivity (1)
  • Troubleshooting VPN Connectivity (2)
  • Lab : Configuring and Troubleshooting DirectAccess
  • Configuring and Verifying DirectAccess Client-Side Settings
  • Troubleshooting DirectAccess Module 9: Troubleshooting Resource Access Within a Domain
  • This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.
  • Lesson
  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues
  • Lab : Troubleshooting File Access Issues
  • Resolving a File Access Issue (1)
  • Resolving a File Access Issue (2)
  • Lab : Troubleshooting Access to Encrypted Files
  • Recovering Encrypted File
  • Lab : Troubleshooting Printer Access Issues
  • Resolving a Printer Access Issue (1)
  • Resolving a Printer Access Issue (2) Module 10: Troubleshooting Resource Access for Non Domain Member Clients
  • This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.
  • Lesson
  • Configuring and Troubleshooting Device Registration
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access
  • Lab : Troubleshooting Resource Access for Clients that are not Domain Members
  • Troubleshooting Device Registration
  • Troubleshooting Work Folders
  • Troubleshooting OneDrive for Business Module 11: Troubleshooting Applications
  • This module explains how to troubleshoot application installation issues and problems in the desktop and Windows Store apps.
  • Lesson
  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access to Company Web Applications
  • Lab : Troubleshooting Desktop Apps
  • Troubleshooting AppLocker Policy Application
  • Troubleshooting Application Compatibility issue
  • Lab : Troubleshooting Access to Company Web Applications
  • Troubleshooting Internet Explorer Issue
  • Troubleshooting Microsoft Edge Issue Module 12: Maintaining Windows 10
  • This module explains how to troubleshoot activation issues and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.
  • Lesson
  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Performance
  • Applying Applications and Windows Updates
  • Lab : Monitoring and Troubleshooting Performance
  • Troubleshooting a Performance Problem (1)
  • Troubleshooting a Performance Problem (2)
  • Troubleshooting a Performance Problem (3) Module 13: Recovering Data and Operating System
  • This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.
  • Lesson
  • File Recovery in Windows 10
  • Recovering an OS
  • Lab : Recovering Data
  • Recovering Data from Azure Backup
  • Recovering Deleted File by Using File History
  • Lab : Provisioning Computer to Comply with Company Standards
  • Provision Computer to Comply with Company Standards

Supporting and Troubleshooting Windows 10

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